Comments and Complaints


Our setting aims to provide a safe, stimulating and caring environment where children and their families feel welcome and valued. We believe in working closely together with parents to ensure their children’s needs are identified and met. We welcome comments from parents about our provision and recognise parents are the prime educators of their child and that comments, whether negative or positive, about our setting are made with the children’s best interests at heart. Positive comments are a good way to let a setting know their work is valued and appreciated and give everyone concerned the chance to build on good practice which promotes children’s development. Members of staff are always available to discuss any issues.


Parents wishing to make concerns known to the setting should first talk to the Manager; most problems can be sorted out quickly in this way. Any problems should be resolved within a reasonable time scale. If a situation is not resolved the parent should refer it to the Chair of the Management Committee for further action. If this does not resolve the problem, our regulator is OFSTED. They can be contacted on 0300 123 1231 or in writing to:


The National Business Unit

Ofsted

Picadilly Gate

Store Street

Manchester

M1 2WD

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